How do I purchase tickets?Do you sell tickets through any other ticketing websites or agencies?My seats are all even/odd numbered? Is my party seated together?Do I get to choose what seats I want online?Does my child/infant need a ticket?How do I find out what shows are playing at CCPA?Does CCPA offer group discounted tickets?Can I purchase gift certificates online?Can I redeem gift certificates online?When does my gift certificate expire?I have tickets for a performance that I can no longer attend. Can I exchange my tickets?Will my tickets be mailed or placed in will call?What do I need to bring to pick up my tickets in will call?What time will my performance end?I read on a performers website that he/she will be performing at CCPA, but I cannot find any information on your site. Why is that?What do you mean by multiple configurations?How do I purchase wheelchair accessible/box seats online?I just found out about an event and it's listed as sold out? How did that happen so quickly?What is a wait list?What is an upgrade?Q:How do I purchase tickets?A:
You may purchase tickets by phone by calling (800) 300-4345 or in person at our ticket office during our regular business hours. You may also purchase tickets online at any time.
Return to the Top of the Page
Q:Do you sell tickets through any other ticketing websites or agencies?A:
While there are other sites that sell tickets to our theater, we are in no way, shape or form involved with those companies. We strongly recommend avoiding those sites as they usually sell our tickets at inflated prices and offer little, if any, assistance should you have any questions once the tickets are purchased. If you find other sites selling our tickets at inflated rates, please report them
here
.
Return to the Top of the Page
Q:My seats are all even/odd numbered? Is my party seated together?A:
Yes, your party is seated together. As long as your seats are consecutively even or odd numbered, your party will be seated together. This is because the House Right side of the theater is odd numbered and the House Left side is even numbered.
Return to the Top of the Page
Q:Do I get to choose what seats I want online?A:
You cannot select which seats you would like to purchase online. It will, however, select the best seats available based on your requested price range and number of tickets. If you would like to try and purchase specific seats, stop by or call the Ticket Office at (800) 300-4345 during our regular business hours and an operator will try to seat you per your request.
Return to the Top of the Page
Q:Does my child/infant need a ticket?A:
Regardless of age, everyone must have a ticket, sit in a seat, and be able to sit quietly throughout the performance. While we do not recommend children under the age of five (5) attend an event unless specifically described as suited to that age, we will not prohibit you from entering the theater. Call our Ticket Office at (800) 300-4345 for information about shows appropriate for younger audiences. Please be aware that if your child becomes a distraction, you may be asked to exit the theater until your child is ready to re-enter.
Return to the Top of the Page
Q:How do I find out what shows are playing at CCPA?A:
A listing of current shows and events can be found in our
Tickets and Performances
section.
Return to the Top of the Page
Q:Does CCPA offer group discounted tickets?A:
Yes, a group of twenty (20) or more tickets to one event receives a 10% discount. This discount is not applicable for Cerritos Family Shows events and other Family Pack pricing. Call our Ticket Office for availability at (800) 300-4345 during our regular business hours.
Return to the Top of the Page
Q:Can I purchase gift certificates online?A:
Gift certificates are available and may be purchased online in any denomination here. You may also purchase CCPA gift certificates by phone at (800) 300-4345 or in person at our Ticket Office during our regular business hours.
Return to the Top of the Page
Q:Can I redeem gift certificates online?A:
While you cannot redeem a gift certificate online at this time, you may mail it in and apply it to your order. When purchasing tickets, please following the instructions on how to apply a gift certificate to your order.
Return to the Top of the Page
Q:When does my gift certificate expire?A:
Gift certificates issued from the CCPA never expire. You may use it at any time for events sold through the Ticket Office. Please note that this applies only to gift certificates. Ticket vouchers are completely different and expire one (1) year from the date of issue. If you are uncertain as to which one you have, call the Ticket Office at (800) 300-4345 during our regular business hours. An operator will be more than happy to help you determine whether you have a gift certificate or a ticket voucher.
Return to the Top of the Page
Q:I have tickets for a performance that I can no longer attend. Can I exchange my tickets?A:
Exchanges are only available on Series Subscriptions and Choose Your Own Season packages. Tickets must be returned no later than twenty four (24) hours prior to the performance. There is a $6 per ticket service charge for exchanges. You may select a new event within the current season or receive a Gift Certificate. In order to process ticket exchanges we need to have the tickets in hand.
If you are a Single Ticket Buyer and you are unable to attend a performance, your tickets may be donated to CCPA as a tax-deductible contribution. Tickets must be returned to the ticket office no later than two (2) hours prior to the performance, enabling the CCPA to make your seats available for resale.
Return to the Top of the Page
Q:Will my tickets be mailed or placed in will call?A:
When you place an order, you have the option to have the tickets mailed out to you or have them placed in will call for pick up. The only exception would be if the purchase date is within one week of the performance. If this is the case, the tickets will automatically be held in will call.
Return to the Top of the Page
Q:What do I need to bring to pick up my tickets in will call?A:
Bring your photo ID and the credit card used to make the purchase to the ticket office. Once this has been provided and verified, the tickets will be given to you.
Return to the Top of the Page
Q:What time will my performance end?A:
You may call the Ticket Office at (800) 300-4345 to find out this information. While we normally do not get the runtime for performances until a few days prior to the performance, you can expect your show to run about two (2) hours. Some performances will run shorter and others will be longer, but two (2) hours is the average runtime of our shows.
Return to the Top of the Page
Q:I read on a performers website that he/she will be performing at CCPA, but I cannot find any information on your site. Why is that?A:
Some performers will post tour dates as soon as they get an offer for a performance date. We do not post any performance information until we have a confirmed on-sale date.
Return to the Top of the Page
Q:What do you mean by multiple configurations?A:
The auditorium seats move on floating air casters that can be moved into five different seating arrangements - Arena, Concert, Lyric, Recital and Cabaret. For each auditorium arrangement, acoustic ceiling panels move to ensure optimal sound quality. Click
here
to view the
seating charts
.
Return to the Top of the Page
Q:How do I purchase wheelchair accessible/box seats online?A:
Seating online is based solely on the number of tickets you are requesting and the desired price range. You cannot select special seat locations at this time. If you are in need of wheelchair accessible, box seats, or if you have a specific seating request, please visit or call the Ticket Office at (800) 300-4345 during our regular business hours.
Return to the Top of the Page
Q:I just found out about an event and it's listed as sold out? How did that happen so quickly?A:
Because all events listed in the season brochure are available for purchase at the same time, it is not uncommon for some performances to sell out early in the season. If an event is listed as sold out or the ticketing system cannot find seats to match your request, please visit or call the Ticket Office at (800) 300-4345 during our regular business hours as there may be scattered seats available for purchase. You may also request to be added to our wait list.
Return to the Top of the Page
Q:What is a wait list?A:
A wait list becomes available once a performance is sold out. You may request to leave your name, contact information and the number of tickets you wish to purchase. If tickets become available we will call the wait list. We do not hold seats for patrons on the wait list.
Return to the Top of the Page
Q:What is an upgrade?A:
To improve your seat location within the same performance, you may bring your current tickets to the Ticket Office to be held for upgrade. At the time of your upgrade request, we will ask for a credit card number that will be automatically charged the difference in ticket price and a $6 per ticket service charge. Upgrades are not available on complimentary tickets.
Return to the Top of the Page